Recently Viewed 0
Favorites 0

FAQs

Blue House

Facts/Answers To FAQ:

***Rates are subject to change without notice. Rates reflected are base only. Additional fees and taxes may apply.

In accordance with the National Association of Realtor’s Standards of Practice and Code of Ethics, it is disclosed that Palm Air Realty™ has a contractual relationship with the owners (landlords) represented in these policies and on our website. This contractual relationship employs us to act as their agents and treat all parties (owners and guests or tenants) honestly, fairly, and in good faith. The price of any services provided herein by or through Palm Air Realty™, Inc may include a profit for the company. We follow the NC Vacation Rental Act (state statute Chapter 42A). You agree to the terms of the Vacation Rental Agreement and the credit card charges applied to your Vacation Rental. ****Rates are subject to change without notice. Additional fees and taxes may apply DIRECTLY or through Third-Party booking sites. **** Guest Services Code of Conduct Reservations You may book a property either online or by phone. Our website is www.PalmAirRealtyNC.com. Your reservation is confirmed immediately. There are no cancellation windows. A Vacation Rental Contract or Guest Licensing Agreement will be emailed or mailed (if no email address) to you after you place your reservation whether online or over the phone. You must sign and return the contract or Agreement. All Vacation Rentals require a payment of 50% of the rental rate at the time of making the reservation. Fees may include in the reservation; Reservation fee, Pre-Determined Unit Cleaning fee based on unit size, Non-Refundable Rental Damage fee; as well as other applicable taxes. The 7% “optional” Travel Interruption Insurance must be paid within 30 days of the reservation being made to be viable. We accept Visa, MasterCard or Discover. All reservations are to be paid in full 30 days prior to the reservation arrival date. You agree to the terms of the Vacation Rental Agreement and the credit card charges applied to your Vacation Rental at the time of making your reservation online or over the phone. COVID-19 After the declaration of COVID-19 as a global pandemic by the World Health Organization, the related extenuating circumstances no longer apply because COVID-19 and its consequences are no longer unforeseen or unexpected. Please remember to carefully review our cancellation policy when booking. Reservations for stays made after March 14, 2020 are not covered under the previous COVID-19 related extenuating circumstances. COVID-19 related circumstances not covered include: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on short-term rentals, and shelter-in-place requirements. When traveling during a known pandemic for which there is no vaccine or cure, and in the absence of offered “travel insurance” for a covered event, Palm Air Realty™ standard cancellation policy will apply and continues to be in effect. Travel Insurance Trip Cancellation & Travel Insurance is available for 7% to cover medical and travel related incidences (can be bought up to 30 days PRIOR to your arrival date) OR 9.8% for any reason cancellation (MUST be bought at the time of making your reservation) of the total reservation cost including all applicable fees and taxes. Rental Guardian Insurance Click the link above for program details by choosing your state of residence If a MANDATORY EVACUATION is issued you MUST vacate your unit. If you CHOOSE to leave during a VOLUNTARY EVACUATION, there will be NO REFUND. Tenant will be entitled to a refund of the prorated rent for each night that Tenant is unable to occupy the Premises because of the order. HOWEVER, Tenant will not be entitled to a refund if, prior to taking possession of the Premises Tenant refused insurance offered by Agent that would have compensated the Tenant for losses or damages resulting from loss of use of the Premises due to a Mandatory Evacuation Order. Taxes – Required (13.00%) North Carolina sales & use tax (7%). New Hanover County occupancy tax (6%). The total of 13.00% tax will be added to the cost of the reservation including other fees, such as, the reservation fee, cleaning fee, damage insurance fee, and rental of linens. Accidental Damage to Rental Property A NON-refundable damage protection rental fee of $85.00 plus applicable tax is included on all rentals that do NOT REQUIRE a Security Deposit for any unintentional damages or accidents up to $250.00, subject to exclusions and limitations that occur to the premises during your rental period. Any damage or accident that is not accidental or unintentional will be the responsibility of the leaseholder. SOME rentals also require a refundable Security Deposit. Cancellation Policy Guest will be in DEFAULT by material breach and will NOT be entitled to reimbursement for ANY advance payment UNLESS premises are re-rented. Guest shall send written notice to Agent. A NON-REFUNDABLE administrative fee of 25% of the TOTAL Reservation cost or $100.00 whichever is GREATER is charged for canceling a reservation. IF premises are re-rented, a refund of advance rent will be made less the NON-REFUNDABLE administrative fee of 25% of the TOTAL Reservation cost or $100.00 whichever is GREATER including any state or county mandated taxes. Agent will try to re-rent to minimize losses. Hurricane and Other Natural Disasters – If a MANDATORY EVACUATION is issued you MUST vacate your unit. If you CHOOSE to leave during a VOLUNTARY EVACUATION, there will be NO REFUND. Hurricane and Other Natural Disasters If a MANDATORY EVACUATION is issued, you MUST vacate your unit. If you CHOOSE to leave during a VOLUNTARY EVACUATION, there will be NO REFUND. Tenant will be entitled to a refund of the prorated rent for each night that Tenant is unable to occupy the Premises because of the order. HOWEVER, Tenant will not be entitled to a refund if, prior to taking possession of the Premises Tenant refused insurance offered by Agent that would have compensated the Tenant for losses or damages resulting from loss of use of the Premises due to a Mandatory Evacuation Order. Reservation Change Policy A non-refundable administrative fee including any state or county mandated taxes is charged for making a change to an existing confirmed reservation. Maximum Occupancy MAXIMUM OCCUPANCY is STRICTLY enforced. Exceeding the stated occupancy will result in rental termination and NO REFUND will be made. • Full, Queen or King bed will accommodate ONLY 2 people • Sleeper Sofa bed will accommodate ONLY 2 people • Twin bed will accommodate ONLY 1 person Miscellaneous Charges Guest will be charged $5.00 for ANY credit card refund. Guests will be charged $25.00 - $100.00 for Lost Keys depending on type of key. Guest will be charged $35.00 for any Lock-Out. Guest will be charged for lost parking passes up to $100.00 as applicable to the Condo Association rules & regulations. Guest will be charged for lost pool keys up to $200.00 as applicable to the Condo Association rules & regulations. Guest may be charged up to $500.00 for not following the policies, check-out list, non-smoking compliance, or any obligations imposed by the Vacation Rental Act. All extra fees are subject to any additional mandated taxes by state or county jurisdictions. Dog Friendly Units All reservations will pay a Dog fee PER DOG (Please Refer to booking quote for fee amount). The fee is non-refundable. This is not optional and applies to units that allow Dogs (most condos do not allow Dogs). Any Dog found outside or around a non-dog friendly unit will be fined $200.00 and could result in immediate eviction and forfeit of all rents paid along with any damage that resulted from the Dog. STRICTLY ENFORCED. Beach Laws for Dogs Linen Rental & Beach Extras All bedrooms come with our luxury linen package. The linen package contains one sheet set, pillowcases, bath towels, hand towels, washcloths, per bed. Palm Air Realty supplies a complimentary “starter kit” of hotel size shampoo, soap, 2 trash bags, 1 roll of toilet paper, 1 roll of paper towel. You may purchase a linen package for any sleeper sofa for a nominal fee. You can order at the time of placing your reservation by calling the office at 910-458-5269 or sending an email to Rentals@PalmAirRealtyNC.com. Final Payment Due 30 days PRIOR to your arrival date. Money Order, Bank Check, Visa, MasterCard, Discover, and American Express are accepted. Lack of payment will result in a “cancellation”. (see Cancellation Policy). All Units Are Non-Smoking Any evidence of smoking in the unit will result in a fee charge up to $500.00 and is cause for immediate eviction and forfeit of all rents paid. STRICTLY ENFORCED Registered Guests Must Be 25 Years of Age Family groups only. No sororities, fraternities, prom groups, etc. You will be asked to vacate immediately if you misrepresent yourself or others in your group. No refund will be given if you are asked to vacate the premises. Last-Minute Reservations Reservations made less than 30 days prior to check-in require full payment at the time of reservation. We offer nightly options by calling 910-458-5269. Visa, MasterCard, Discover, American Express. The Vacation Rental Agreement can be sent to you by FAX or EMAIL and returned by FAX or EMAIL to expedite the completion of your reservation. Location Descriptions Oceanfront – indicates a property is on the Oceanside of any roadway with a direct view of the ocean. Oceanview – indicates a property is on the Oceanside of any roadway with a partial view of the ocean from a balcony. Second Row – indicates a property is located to the west side of a roadway, across the street from the ocean and may or may not have any view of the water. Sound side – indicates a property is located on the Sound side of the roadway with a direct view of the sound. Soundview – indicates that the property is located across the street from the Sound side of the roadway and may or may not have any view of the water. Interior – indicates that the property is located away from the water and inside the island offering no view of the water. Check-Out Procedures & Cleaning A departure cleaning fee is charged to each reservation. The fee is dependent on the size of the unit. Follow the “check-out” guidelines posted. Remove trash from premises, run garbage disposal, remove all food and clean refrigerator. Dishes should be washed prior to your departure. Lock all doors and windows. Return both sets of keys to the rental office by 10AM. Use the DROP BOX outside the office if you check-out prior to office hours. DO NOT LEAVE KEYS IN THE UNIT. You may be charged an extra day for unreturned keys. Arrival & Departure Check-in at the Palm Air Realty office 1009 N. Lake Park Blvd. Suite C4, Carolina Beach NC 28428) before going to any rental location. CHECK-IN begins at 4:00PM. Please call to report ANY problem with your unit within 1 HOUR of check-in. LATE arrival - NO PROBLEM. We have after hour’s packets available for those guests checking in late. Refer to your check in details sent via email, or third-party booking site for details. CHECK OUT is 10:00AM. Liability Guests are responsible for the safety and behavior of their children and other guests in the reservation party. Errors and Omissions Every effort has been made to ensure that any written information contained in brochures and on our website, is accurate. Prices are subject to change. We cannot be responsible for errors, omissions, or a late change in pricing. Lost and found We will make every effort to locate any possessions left behind. We will ship the items back to you for the cost of packaging and shipping. Any items found in units will be kept for 30 days. Unclaimed items will be donated to charity.

Guest will be in default by material breach and will NOT be entitled to reimbursement for ANY advance rent payment UNLESS premises are re-rented. Guest shall send written notice to Agent. 25% of rental rate or a $100.00 non-refundable administrative fee (whichever is greater) is charged for canceling a reservation.

If Premises are re-rented, a refund of advance rent will be made less 25% of rental rate or a $100.00 non-refundable administrative fee (whichever is greater)  including any state or county mandated taxes. Agent will try to re-rent to minimize losses.

If a MANDATORY EVACUATION is issued you MUST vacate your unit. If you CHOOSE to leave during a VOLUNTARY EVACUATION there will be NO REFUND. Tenant will be entitled to a refund of the prorated rent for each night that Tenant is unable to occupy the Premises because of the order. HOWEVER, Tenant will not be entitled to a refund if, prior to taking possession of the Premises Tenant refused insurance offered by Agent that would have compensated the Tenant for losses or damages resulting from loss of use of the Premises due to a Mandatory Evacuation Order.

A $85.00 non-refundable fee is required with each change to a Vacation Rental Confirmation and/or Contract.

Check-in at the Palm Air Realty office (1009 N Lake Park Blvd. Suite C4) before going to any rental location.

CHECK-IN is after 4:00 PM. Please call the office to report ANY problem with your unit within 1 HOUR of check-in.

LATE arrival? NO PROBLEM. We have after hours packets available in our lock box for those guests checking in late.

CHECK OUT is 10:00 AM sharp. Please Follow your Departure Checklist located in your unit.

RETURN PARKING PASSES & KEYS to the Palm Air Realty Office (1009 N Lake Park Blvd Suite C4) by 10:30 am

Trip Cancellation & Travel Insurance is available for 7% to cover medical and travel related incidences (can be bought up to 30 days prior to your arrival date) Rental Guardian Insurance.

· Modern Voyage Travel Protection – (877) 409-3953

· Trip Hedge – (877) 317-3472

· Royal Adventure – (888) 933-1115

· Berkshire Hathaway Travel Protection – (844) 716-8413

· Global Holiday Travel Protection – (866) 914-5333

Reservations made less than 30 days prior to check-in require full payment at the time of reservation. We offer nightly options by calling 910-458-5269. Visa, MasterCard, Discover , American Express or certified payment is accepted. Certified payment must be expressed overnight Palm Air Realty, 133 N Fort Fisher Blvd., Kure Beach, NC 28449. The Vacation Rental Agreement may be sent to you via FAX or EMAIL and returned via FAX or EMAIL to expedite the completion of your reservation.

Ash trays are provided for “outdoor” smoking. Empty ash trays and butts in outside receptacles. Any evidence of smoking in the unit will result in a charge of $250.00 fine and is cause for immediate eviction and forfeit of all rents paid. STRICTLY ENFORCED

Family groups only. No sororities, fraternities, prom groups, etc. You will be asked to vacate immediately if you misrepresent yourself or others in your group. No refund will be given if you are asked to vacate the premises.

Every effort has been made to ensure that any written information contained in brochures and/or on our website is accurate. Prices are subject to change. We cannot be responsible for errors, omissions or a late change in pricing.

Palm Air Realty is committed to protecting the privacy of users on our website. This privacy policy is intended to inform users of privacy practices and information collection processes implemented on this website.

What personal information do we collect?

We collect information from users on our site through the following means: site/account registration, order placement, newsletter subscriptions, surveys and forms. Any data requested that is not a requirement will be specified as optional. You may visit our website anonymously, however, account registration or order placement may require the following information: name, email address, mailing/billing address, phone number or credit card information.

Personally-Identifiable Information: We do not rent or sell your personally identifiable information. Information may be stored outside of our website (for instance, on servers or databases co-located with hosting providers.) Information the user elects to make publicly identifiable on our site, such as blog comments or reviews, will be available to others.

Non-Personally Identifiable Information: Non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) may be collected.

How and why we collect information:

A cookie is a small and unique text file that websites send to your computer upon visiting a site. The use of cookies is implemented on this site to provide a personalized user experience. The use of cookies allows us to track website visits and gather basic user information.

Cookies necessary for basic function of the site do not store personal data. This means site visitors can engage in many activities on the site without providing personal information.

Cookies used on this site can be categorized in the following ways:

Necessary cookies (As described above, these are used for the basic function of the site and do not store personal data)

Performance cookies ( In general, these cookies do not collect personal data and collect information about how the site is used)

Functionality cookies (These cookies collect information regarding choices elected on the site, such as State/Region. These cookies remember selections you've made on the site to customize your experience.

Targeting cookies (Primarily used by advertising networks to collect information surrounding browsing habits.)

Social Media cookies (Cookies implemented when site visitor utilizes, sharing, buttons, allowing the user to share content)

How we use information:

Cookies are utilized on our website to better serve the end user, as well as for site analytics. Personally identifiable information is supplied by the customer and used for online transactions, marketing etc. Non-personally identifiable information is used primarily for analytics of the site. This allows us to improve our services, analyze how the website is used (specifically how users access and utilize the website.) This information is not used to profile those who access our website.

The following includes ways in which information collected may be used: user experience, website improvements, promotions, surveys, transactions, periodic marketing emails, emails pertaining to transactions/orders.

How we secure your information:

Security measures are implemented to ensure safety of personal information entered, submitted or obtained through this website. Measures include:

SSL (Secure Socket Layer) Technology & Encryption for sensitive/payment information

Secure Server Protocol (HTTPS) - Our secure servers do not store private information such as credit card, billing information etc.

Content Management System (CMS) utilizes password encryption.

Third Party Access:

When your personal data is collected on the site, it may be shared with selected third parties who assist with business operations such as marketing or advertising campaigns, or in delivery of functionality and features requested by user.

Contact:

Contact us at any time to request information that we have about you, correct any of the information or delete any of the information. We may be contacted through the contact form on this website.

Data Controller:

As mentioned previously, users in need of contacting the data controller may use the contact form on our website or the information provided below:

InterCoastal Net Designs

6934 Beach Dr S.W. Suite 3, Ocean Isle Beach,NC 28469

If changes to our privacy policy are made, the modified privacy policy will be available here. Modification date is provided below.

May 25, 2018

 GDPR-Specific Information for EU Users:Not all services provided on this website require registration, allowing users to visit this site without providing personal data. However, some services of the site may require that personal data is provided. If required personal data is withheld, the user may not be able to gain access to certain parts of the site or allow us to properly respond to your query. International Transfer: If you are located where GDPR applies, information that we collect (including through cookies) will be processed and stored in the United States.

Our legal basis for processing data: The data subject has given consent to the processing of his or her personal data for one or more specific purposes.

Carolina Beach Rentals

Check out our selection of rentals in the heart of Carolina Beach!

Carolina Beach Rentals

Kure Beach Rentals

 BOOK your ultimate beach vacation experience today with an Kure B...

Kure Beach Rentals

Rentals with a Pool

Check out our selection of Rentals with a Pool

Rentals with a Pool

Pet Friendly Rentals

Enjoy our dog friendly beaches today with a Pet Friendly rental with Palm Air Realty™

Pet Friendly Rentals