After the declaration of COVID-19 as a global pandemic by the World Health Organization, the related extenuating circumstances no longer apply because COVID-19 and its consequences are no longer unforeseen or unexpected. Please remember to carefully review our cancellation policy when booking.

Reservations for stays made after March 14, 2020 are not covered under the previous COVID-19 related extenuating circumstances. COVID-19 related circumstances not covered include: transportation disruptions and cancellations; travel advisories and restrictions; health advisories and quarantines; changes to applicable law; and other government mandates—like evacuation orders, border closures, prohibitions on short-term rentals, and shelter-in-place requirements.

When traveling during a known pandemic for which there is no vaccine or cure, and in the absence of offered “travel insurance” for a covered event, Palm Air Realty™ standard cancellation policy will apply and continues to be in effect.

Trip Cancellation & Travel Insurance is available for 7% to cover medical and travel related incidences (can be bought up to 30 days PRIOR to your arrival date) OR 9.8% for any reason cancellation (MUST be bought at the time of making your reservation) of the total reservation cost including all applicable fees and taxes.

Rental Guardian Insurance

Click the link above for program details by choosing your state of residence

If a MANDATORY EVACUATION is issued you MUST vacate your unit. If you CHOOSE to leave during a VOLUNTARY EVACUATION, there will be NO REFUND. Tenant will be entitled to a refund of the prorated rent for each night that Tenant is unable to occupy the Premises because of the order. HOWEVER, Tenant will not be entitled to a refund if, prior to taking possession of the Premises Tenant refused insurance offered by Agent that would have compensated the Tenant for losses or damages resulting from loss of use of the Premises due to a Mandatory Evacuation Order.