Rentals

Our Policies

In accordance with the National Association of Realtor’s Standards of Practice and Code of Ethics, it is disclosed that Palm Air Realty has a contractual relationship with the owners (landlords) represented in these policies and on our website. This contractual relationship employs us to act as their agents and treat all parties (owners and guests or tenants) honestly, fairly, and in good faith. The price of any services provided herein by or through Palm Air Realty, Inc may include a profit for the company.

You can download information regarding our policies and procedures by clicking here.

***Rates are subject to change wihout notice. Rates reflected are base only. Additional fees and taxes may apply.

Guest Policies

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Reservations
Reservation Fee
Taxes – Required (13.00%)
Travel Insurance
Accidental Rental Damage Protection
Cancellation and/or Change Policy
Hurricane and Other Natural Disasters
Maximum Occupancy
Miscellaneous Charges
Pets & Friendly Units
Linen Rental & Beach Extras
Final Payments
All Units Are Non-Smoking
Registered Guests Must Be 25 Years of Age
Last-Minute Reservations
Location Descriptions
Check-Out Procedures & Cleaning
Arrival & Departure
Telephones
Liability
Errors and Omissions
Lost and Found

 

Reservations

You may book a property either online or by phone. The website is www.PalmAirRealtyNC.com. Your reservation is confirmed immediately. There are no cancellation windows. A Vacation Rental Contract or Guest Licensing Agreement will be emailed or mailed (if no email address) to you after you place your reservation whether online or over the phone. You must sign and return the contract or Agreement. All Vacation Rentals require a payment of 50% of the rental rate at the time of making the reservation. This may include $35.00 reservation fee, Pre-determined Unit Cleaning fee based on unit size which includes $45.00 Damage Protection, as well as all other applicable taxes. The “optional” Travel Interruption Insurance must be paid within 30 days of the reservation being made to be viable. We accept Visa and Mastercard. All reservations are to be paid in full 30 days prior to the reservation arrival date.

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Reservation Fee

A $35 non-refundable fee is required with each Vacation Rental Confirmation and/or Contract.

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Travel Insurance

Travel Guard insurance is available to Vacation Rentals at a current rate of 7% of total booking cost. (Rate is Subject to Change).You can opt-in by adding Travel Insurance to your reservation at anytime up to 30 days of your arrival date. No refund is given for cancellations. Travel Guard Insurance offers options for coverage in cases of cancellation or delay needs arise which fall under medical, travel or any reason. For more information call Travel Guard 1-888-409-7749.  You are welcome to purchase insurance directly with Travel Guard at anytime up until 30 days prior at the time of booking either online or via the phone.

·         All Seasons Travel Plan

·         All Seasons Travel Plan DOC

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Taxes – Required (13.00%)

North Carolina sales & use tax (7%). New Hanover County occupancy tax (6%). The total of 13.00% tax will be added to the cost of the reservation including other fees; such as, the reservation fee, cleaning fee, damage insurance fee, and rental of linens.Cancellation and/or Change Policy

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Accidental Damage to Rental Property

Travel Guard Accidental Damage Protection is added to ALL Vacation Rentals. The cost per reservation is $45 which is included in the fees and covers unintentional accidental damage up to $1500. It also covers unintentional accidental damage caused by pets in pet-friendly properties. Any negligent, willful or wanton conduct or damage will be the responsibility of the guest renting the property and is not covered under this protection. You will be responsible for notifying the Agent of damage or theft during your occupancy.

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Cancellation Policy

A $35 non-refundable administrative fee is charged for canceling a reservation. Guest will be in default by material breach and will not be entitled to reimbursement for any advance rent payment unless premises are re-rented. Guest shall send written notice to Agent. If Premises are re-rented, a refund of advance rent will be made less a $35.00 cancellation fee including any state or county mandated taxes. Agent will try to re-rent to minimize losses. Trip Cancellation & Interruption Insurance is highly recommended. Hurricane and Other Natural Disasters – If a MANDATORY EVACUATION is issued you MUST vacate your unit. No refund will be made UNLESS you have purchased Travel Guard insurance. If you CHOOSE to leave during a VOLUNTARY EVACUATION, there will be NO REFUND.

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Reservation Change Policy

A $35.00 non-refundable fee is required with each Vacation Rental Confirmation and/or Contract.^ Back to Top

Hurricane and Other Natural Disasters

If a MANDATORY EVACUATION is issued you MUST vacate your unit. No refund will be made UNLESS you have purchased Travel Guard insurance. If you CHOOSE to leave during a VOLUNTARY EVACUATION there will be NO REFUND.

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Maximum Occupancy

MAXIMUM OCCUPANCY is STRICTLY enforced. Exceeding the stated occupancy will result in rental termination and NO REFUND will be made.

Full, Queen or King bed will accommodate ONLY 2 people

Sleeper Sofa bed will accommodate ONLY 2 people

Twin bed will accommodate ONLY 1 person

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Miscellaneous Charges

You are given 2 sets of keys upon check-in. You will be charged $25.00 for Lost Keys depending on the unit. You will be charged $25.00 for any Lock-Out. You will be charged for lost parking passes up to $50.00 as applicable to the Condo Association rules & regulations. You will be charged for lost pool keys up to $30.00 - $50.00 as applicable to the Condo Association rules & regulations. You may be charged up to $250.00 for not following the policies, check-out list, non-smoking compliance, or any obligations imposed by the Vacation Rental Act. All extra fees are subject to any additional mandated taxes by state or county jurisdictions.

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Pets & Friendly Units

All reservations will pay a Pet fee of $45.00 - $100.00 depending on property and size of pet. The fee is non-refundable. This is not-optional and applies to units that allow pets (most condos do not allow pets). Any pet found outside or around a non-pet friendly unit will be fined $200.00 and could result in immediate eviction and forfeit of all rents paid along with any damage that resulted from the pet. STRICTLY ENFORCED. Beach Laws for Pets

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Linen Rental & Beach Extras

You may purchase a linen package or other beach extras for a nominal fee. You can order at the time of placing your reservation by calling the office at 910-458-5269 or sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it. . The linen package contains one sheet set, pillow cases, bath towels, hand towels, washcloths, per bed. Palm Air Realty supplies a complimentary “starter kit” of hotel size shampoo, soap, 2 trash bags, 1 roll of toilet paper, 1 roll of paper towel, 1 packet of decaf & regular coffee with creamers & sugars. 

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Final Payments

Due 30 days PRIOR to your arrival date. Money Order, Bank Check, Visa, Mastercard or Discover are accepted. Lack of payment will result in a “cancellation”. (see Cancellation Policy).

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All Units Are Non-Smoking

Ash trays are provided for “outdoor” smoking. Empty ash trays and butts in outside receptacles. Any evidence of smoking in the unit will result in a charge of $250.00 fine and is cause for immediate eviction and forfeit of all rents paid. STRICTLY ENFORCED

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Registered Guests Must Be 25 Years of Age

Family groups only. No sororities, fraternities, prom groups, etc. You will be asked to vacate immediately if you misrepresent yourself or others in your group. No refund will be given if you are asked to vacate the premises.

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Last-Minute Reservations

Reservations made less than 30 days prior to check-in require full payment at the time of reservation. We offer nightly options by calling 910-458-5269. Visa, Mastercard, Discover or certified payment is accepted. Certified payment must be expressed overnight Palm Air Realty, 133 N Fort Fisher Blvd., Kure Beach, NC 28449.  The Vacation Rental confirmation and/or Guest Licensing Agreement can be sent to you by FAX or EMAIL and returned by FAX or EMAIL to expedite the completion of your reservation.

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Location Descriptions

Oceanfront – indicates a property is on the Oceanside of any roadway with a direct view of the ocean
Oceanview – indicates a property is on the Oceanside of any roadway with a partial view of the ocean from a balcony
Second Row – indicates a property is located to the west side of a roadway, across the street from the ocean and may or may not have any view of the water
Soundside – indicates a property is located on the Sound side of the roadway with a direct view of the Sound
Soundview – indicates that the property is located across the street from the Soundside of the roadway and may or may not have any view of the water.
Interior – indicates that the property is located away from the water and inside the island offering no view of the water.

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Check-Out Procedures & Cleaning

A departure cleaning fee is charged to each reservation. The fee is dependent on the size of the unit. Follow the “check-out” guidelines posted. Remove trash from premises, run garbage disposal, remove all food and clean refrigerator. Dishes should be washed prior to your departure. Lock all doors and windows. Return both sets of keys to the rental office by 10AM sharp. Use the DROP BOX outside the office if you check-out prior to office hours. DO NOT LEAVE KEYS IN THE UNIT. You may be charged an extra day for unreturned keys.

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Arrival & Departure

Check-in at the Palm Air Realty office (133 N. Fort Fisher Blvd., Kure Beach) before going to any rental location.

CHECK-IN is from 3:00PM – 5:00PM. Please call to report ANY problem with your unit within 1 HOUR of check-in.

LATE arrival - NO PROPBLEM. We have after hours packets available for those guests checking in late. CHECK OUT is 10:00AM sharp.

 
Telephones

Telephones are available in some units for your convenience. Most are blocked to prevent direct dialing of long distance calls. Please do not abuse this convenience. Use calling cards for long distance or directory assistance calls.

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Liability

Guests are responsible for the safety and behavior of their children and other guests in the reservation party.

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Errors and Omissions

Every effort has been made to insure that any written information contained in brochures and on our website is accurate. Prices are subject to change. We cannot be responsible for errors, omissions or a late change in pricing.

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Lost and Found

We will make every effort to locate any possessions left behind. We will ship the items back to you for the cost of packaging and shipping. Any items found in units will be kept for 30 days. Unclaimed items will be donated to charity.

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